Welcome to our healthy delivery meal service, below are our policies and procedures for all customers, so that we can provide the best hassle free meal plan delivery service in the nation.

Menu/Meal Plan Options: The menu will be available the entire week for you to make your selection within our cut-off time (Thursday 11am EST). Once you submit your meal plan selection, you may not make any changes to your meal plan after 24 hours of placing your order (i.e. substitutions or allergies), Any late notifications to place your account on holds or cancellations will not go into effect until the following week, as those meals have already been accounted for and scheduled with our kitchen team. Cut off time to cancel orders is Wednesday 9am EST for next week's order.

Delivery Schedule: We disburse our delivery drivers from multiple locations ensuring that you will receive your delivery promptly after your meals have been prepared. Delivery day can vary upon your location. You can check your customer profile to view your weekly delivery day. Your meals will arrive on the same day each week.

Delivery Address and Gated Communities: To ensure that your meals remain fresh, we recommend refrigerating as soon as possible. If you live in a gated community, please make sure your guard gate, receptionist/doorman, or security guard is aware that Forkful, LLC will be delivering to you. Special delivery instructions or shipping address can be added to the order during check-out. Add notes to your order if you require special instructions that would be useful to our drivers. Do Not forget to add your phone number to delivery notes.

Communications: We shall send emails, SMS (text messages) or MMS messages to customers for notices, delivery schedule changes, new offers, changes in services or any other notices.

Our Packaging: Our food containers are BPA-free, 100% recyclable, and yours to keep. Our Forkful, LLC boxes and ice packs are yours to either recycle or keep. To recycle our ice packs, you must drain the liquid material prior to placing the film of the ice pack in the recycle bin.

Order Issues or Discrepancies: If you have an issue or discrepancy with your order (i.e. did not receive an order, missing/incorrect items, etc.) please contact us the same day of your delivery, so we can resolve the issue in a timely manner. You may contact us via email ([email protected] or phone call 954-836-7552 ).  If you do not contact us by 5:00 pm on your scheduled delivery date, unfortunately, we will not be able to correct the issue and a credit can be placed at customer service rep discretion.

Billing:

All accounts are automatically billed to your credit or debit card every Wednesday 9am for the upcoming week of service based on the billing frequency option selected (weekly or monthly). If you are on a monthly payment plan, the recurring payment process every 4th Friday. To opt out of automatic billing, please email us at [email protected] stating your name/info and that you do not wish to enroll in recurring payments or update my account section once registered. Customers not on recurring billing can be placed on manual select, meaning customers will not receive meals if no order is manually processed on the website prior to cut off time. Management does not guarantee delivery for any late orders or exact meal selections

Recurring Billing:

All our meal plan programs: weekly, and monthly are all recurring billing. Your credit card or debit card will be charged accordingly. Opt out requests must be completed within your customer profile prior to Wednesday 9am EST.

Changes, Freezes, and Cancellation to Your Account:

If you wish to make any changes to your meal plan, place a service freeze, or cancel your account, you must do so by no later than Wednesday 9am EST. After this deadline has passed, the next payment and delivery is considered confirmed. Any changes made after Wednesday 9am EST will become effective the following week.

Food Allergies & Food Related Medical Conditions: If you have any life-threatening food allergies or medical conditions that are food related, we strongly recommend you discontinue service immediately. Forkful, LLC will not assume any liability for adverse reactions to foods consumed.

Refund Policy:

All charges are non-refundable. Unfortunately, there can be no exceptions because of the advanced planning necessary for meal production and delivery scheduling. Once your payment has been processed, there are no refunds although we can credit your order for a future delivery upon request. As an Forkful member, you are responsible for providing adequate notice for all account updates including, meal plans, billing information, account holds, cancellations, allergies, or substitutions.

Product Dissatisfaction:

If you are dissatisfied with a meal, or a meal’s appearance upon arrival, please contact us at [email protected] or 954-836-7552 and one of our customer service agents will gladly assist you with the inquiry, Customer service representative have the right to ask for a photo of the meals in order to improve our service and can be used for training purposes. Meals that arrive unfit can be credited to the online wallet and can be used for future order. Credit never expires.

Cancelation Policy Prior to Cut off Time:

YOU CAN cancel or pause YOUR SUBSCRIPTION AT ANY TIME; HOWEVER, once your pending order has been paid, YOUR ORDER CANNOT BE CANCELLED. Orders may be modified at any time until the weekly cutoff of Wednesday 9am EST via our website or by contacting us a [email protected] . We are unable to modify or cancel orders once the cutoff has passed as preparations have been made and ingredients have been ordered with our local providers.